If possible, stay away from others, especially people who are at higher risk for getting very sick from COVID-19
+ What is the plan for the Spring 2021 semester?
Lock Haven University will operate fully remote for a two-week period on the original
start-date of January 25 through February 5. No in-person classes or labs will take
place during this time. While the majority of courses will remain remote, when classes
resume on Feb. 8, LHU will maintain plans to increase face-to-face instruction from
15 to 25 percent and include more synchronous learning opportunities. No athletic
associated activities will take place prior to February 8.
+ Will COVID-19 vaccinations be available at the university?
Lock Haven University recommends students, faculty and staff talk to their primary
care physician (PCP) on receiving the vaccination. PA DOH and healthcare providers
set priority populations to receive the COVID vaccine. More information is available
through the CDC Vaccine Advisory Board and the PA DOH Vaccine Dashboard.
+ What do I do if I have symptoms of COVID-19?
Symptomatic Testing will be performed by the LHU Health Center in the following instances
if as student has one or more of the COVID-19 symptoms. Students should call the LHU
Health Center (570-484-2276) to be assessed over the phone by a nurse. If nurse believes
that testing is needed, student is instructed to report to the LHU Health Center.
The Student’s medical insurance is billed for the test. Turnaround time for test results
is typically two days and student should isolate for those two days. Results will
be sent to the LHU Health Center. Health Center Staff will review the results and
call the student.
+ How will I know the mode (format) of my classes?
Fall 2020 schedule changes are continuing to be made to the delivery method for courses
and sections. The full list of fall courses, as well as their delivery format, will
be available for you to view through MyHaven by August 4th. Classes are meeting face-to-face,
fully online, or a mix of both face-to-face and online.
If a class has only one meeting line that states WEB ON LINE, then that class is fully online. (This may be referred to as "asynchronous/online.")
If a class shows with days and times but a location of WEB ON LINE, then it is an online class meeting on those specific days and times but students
will not be in a classroom as they can attend anywhere online. (This may be referred
to as "real-time remote" or "synchronous/online.")
If a class shows meeting days, times, and a classroom location, then it is a face-to-face class. Students will either attend all classes face-to-face or faculty may rotate
students in and out on certain days. The days the students are not sitting in class,
they may be participating via Zoom. Faculty will be making those arrangements individually.
+ I want to change my schedule. How do I do that if I am a new freshman?
If you are a new freshman, you should contact your academic advisor. If your advisor
is not available, then contact your major department chairperson. If you are unable to reach either of those individuals, please contact the Registrar’s
Office at 570-484-2006 or email email@example.com (be sure to include your student ID number and details of changes being requested;
a phone number is helpful too in case we have additional questions).
Keep in mind that schedule changes are currently taking place. So there may be additional
changes from now through August 4. In other words, a course currently showing as face-to-face/in
person could change to online.
+ I am new to D2L and Zoom. How can I learn how to use them?
Log in to D2L and look for the D2L Student Video Tutorials course under Quicklinks
=> Self Registration
Inside this course, you will find tutorials on using D2L and information about using
You will also find the contact information for the 24x7 D2L Helpdesk.
Please review the available tutorials and then contact the D2L Helpdesk if you still
For help with content-specific issues such as due dates or content availability, please
contact your instructor directly.
+ Are students able to print items for class on campus?
Yes, the LHU Duplicating Department is happy to help students during this unusual
time. Their office is open Monday-Friday 8-4 pm.
Simply follow the instructions below:
Email the document you wish to have printed to firstname.lastname@example.org.
Put your name and course number in the Subject line of the email.
You will be notified via LHU email when your job is ready to be picked up. It will
be stacked and labeled in the enclosed area outside of the Duplicating Office. Hand
sanitizer will be available. Please maintain social distancing procedures when picking
up your print job.
+ What should I do if I am involved in student teaching, clinical placements, internships,
At this time, we are planning for face-to-face student teaching placements, internships,
clinical placements, etc. Please contact your academic advisor, the chair of your
department or the dean of your college for more information.
+ Are Clearfield, Coudersport and Dixon Center open?
They will follow the same protocols as main campus.
+ Will the Testing Center be open?
The LHU Testing Center is closed until January 21, 2021. Questions may be directed
to Angie Hardy at email@example.com or 570-484-3131.
+ Who is eligible to live in on-campus housing for Spring 2021?
Students interested in living on campus in residence hall facilities will need to
complete the Housing Agreement Form. Students will move into their On-Campus Housing assignment between February 4-7.
Each residential student will receive an assigned move-in date and time sent via e-mail.
Residential students should receive this move-in correspondence by January 22. All
questions should be directed to Student and Residence Life by emailing the office
at firstname.lastname@example.org or by calling (570) 484-2317.
+ Will the trolleys be available?
Campus trolleys will operate at a reduced capacity and will be limited to persons
(students, faculty and staff) with documented disabilities. Riders must wear facial
coverings and social distance while on the trolleys. Other transportation (RVT busses)
will be available.
+ Will Bentley Dining Hall be open?
Dining Services will be functional during the Fall 2021 semester. Please visit Campus Dish for up-to-date information regarding meal plan options, on-campus dining locations,
hours of operation, and other important information.
+ Will the Recreation Center be open for students to use?
Yes, the Recreation Center will be open to all LHU students. Should circumstances
warrant a change, we will post an update.
+ Is the Office of Disability Services for Students (ODSS) open?
Yes, ODSS is still open Monday – Friday, 8 a.m. - 5 p.m. All drop-ins and student
appointments will be conducted via phone or virtually until further notice. ODSS will
not be proctoring exams on campus while virtual instruction is in place at LHU.
If you have a question or concern, we can be contacted through:
Appointments can be scheduled through Accommodate.
Log in through D2L > University Resources tab (top left of screen) > Accommodate >
Scheduled meetings will take place via telephone or video [Zoom or Skype]. When you
schedule an appointment, please indicate if you want a phone or video meeting. List
your phone number if you want a phone meeting. If you request a video meeting, I will
email you a Zoom link or discuss connecting via Skype.
• Phone: You can also call the office at 570-484-2665.
+ What happens now that exams are online? How do I get extended time for an online exam?
ODSS will not be proctoring exams while the University’s instruction remains online
only. Please communicate with your instructors to discuss your exam accommodations
in their courses.
Some instructors may opt for alternative assessments (e.g. essays, untimed exams)
which would not require exam accommodations.
If your instructor is creating online timed exams, please notify your instructor if
you will need extended time. Academic departments are responsible for setting up extended
testing time in D2L.
ODSS is available to instructors and students to consult about unique circumstances.
+ I currently have a note-taker assigned in my in-person class. Now that class is online,
will I still receive a copy of the notes?
Once you have learned from your instructor how they will adapt the course for virtual
instruction, please let ODSS know if you would like to continue receiving notes.
You may find that you no longer need a note-taker due to the course design changes.
For example, lectures that are prerecorded videos can be watched at your own pace,
and often will have transcripts or closed-captioning available. On the other hand,
some instructors may still opt for scheduled class meetings with real-time communication
Regardless of your decision to continue receiving notes, all established note-takers
will receive compensation for their notes.
+ Does this affect Flexible Attendance and Deadline Modification Agreements?
Completed agreements will be honored, though reasonable modifications to the structure
of the agreements may be needed with the shift to online instruction. Please contact
your instructors to discuss any additional barriers presented by changes to the course
format. Let ODSS know if you need any assistance right away.
+ With the switch to all-virtual instruction, I anticipate barriers and would like to
request new accommodations. What are my next steps?
If you are a SLDS-registered student, please contact ODSS either by scheduling an
appointment through Accommodate, or reaching out via email or phone.
+ As I am adapting my course materials for virtual instruction, what should I be considering
with regards to disability access? How do I best support my students?
We acknowledge the significant effort required to quickly adapt your courses to online
instruction. We want to collaborate with you to ensure that access for students with
disabilities is maintained through this transition. Some students may encounter disability-related
barriers with online instruction or assessment (e.g. students who use assistive technology,
students with medical limitations on screen usage). ODSS staff are available for consultation
regarding best practices and accessibility. (Phone: 570-484-2665 or 2454; Email: email@example.com)
If you have students in your course who are utilizing accessible media, please notify
ODSS of any added materials by contacting us.
Use clear, consistent layouts and organization schemes for presenting content, and
make instructions and expectations clear for activities, projects, and assigned reading.
Offer outlines, scaffolding tools, and adequate opportunities for practice to help
When selecting new materials, try to find videos that are already captioned, and articles
that are available in a text-searchable format (meaning you can highlight and search
the text within the document; click here for an example).
Images can be made accessible to blind and low-vision students by providing captions
or inserting alt text into the image. Use large, bold fonts on uncluttered pages with
plain backgrounds and color combinations that are high contrast.
Provide flexibility and understanding as this experience may cause disruption to the
student’s home life and available resources – which may negatively impact a student’s
+ How will exam accommodations work? Will ODSS proctor online exams?
Extended time on exams as an accommodation generally only applies to traditional,
time-limited exams. If you decide to offer alternative means of assessment (e.g. essays,
non-timed exams, discussions, project work), then a student’s extended time may no
longer be applicable. We encourage you to speak with registered students if that is
ODSS will not be proctoring exams on campus while the University’s instruction remains
online only. Exams should be administered online or through other remote assessment
methods by faculty, but ODSS is available to discuss particular situations if needed.
Faculty are responsible for setting up extended testing time in D2L or any other online
exam platforms. Please view this tutorial by Jan Bottorf to learn how to set extended
test time within D2L for any exams you are giving online:
Please communicate with your students to discuss their exam accommodations in your
+ How do I give students their extended time for online quizzes/exams?
Prior to making time allotment adjustments, please confirm how much extended time
each of your students should get for their quizzes/exams. You can view the extended
time multipliers (1.5x, 2x, etc.) for ALL of your students by following these steps
(below) to log into the Accommodate system. You can also confirm an individual student’s
extended time multiplier by checking their Course Accessibility Letter email or contacting
+ How Do I Access Accommodations in the Course List?
Log in to Accommodate using the How to Log in to Accommodate instructions.
Click on the Courses tab in the sidebar and then click the Course Catalog tab at the
top of the page.
From the Semester dropdown menu, select the current semester and then click on the
Apply Search button. The page will reload and you will see all of the courses you
arescheduled to teach in that semester.
To view accommodations, click on the title of the course and then click the Enrolled
Students tab at the top of the page.
If a student has accommodations, they will be listed under the student’s name next
Click on the Return to list (Course) at the top of your screen to return to your course
list and view accommodations in other courses.
+ Does this affect Flexible Attendance and Deadline Modification Agreements?
Completed agreements should be honored, though reasonable modifications to the structure
of the agreements may be needed with the shift to online instruction. Students with
Flexibility agreements should be contacting you to discuss any additional barriers,
if any, presented by changes to the course format. ODSS is available to instructors
and students to consult.
Adapted from Ohio State University’s Disability Services webpage.
+ Is Stevenson Library open?
Yes, the library will be open. Please visit their webpage closer to the start of the semester for details.
+ Will the Haven Cupboard continue to operate?
Yes. New hours are Wednesdays from 1:00pm-5:00 pm. Donations may be dropped off between
11:30 am-5 pm.
+ I am a prospective student who was planning to visit campus, how does this affect