Q&As Regarding LHU’s Fall Return to The Haven

General Information | Academics | Housing/Student Life | Counseling | ODSS & Virtual Instruction | Library | Haven Cupboard | Admissions | Cost, Fees, and Financial Aid | Other Questions

General Information

+ Have there been any diagnosed cases of COVID-19 at Lock Haven University?

LHU currently has one positive case of COVID-19 reported on campus. A staff member has tested positive for COVID-19. They were last on the main campus on July 6, and came in contact with no other University staff or students. The University community was notified by email on July, 14, 2020. The staff member is isolating and will remain off campus until cleared to return to work by their health care provider. Please be advised, in accordance with CDC and DOH guidelines, enhanced cleaning of this office will occur.

Please continue healthy practices that will minimize the possibility of contracting or spreading this virus.

What is the plan for the fall semester?

Lock Haven University has decided to move to a mostly remote learning environment for the fall semester with limited exceptions and limited on-campus residency. This is a revision of earlier announced plans which relied more on face-to-face instruction and a semi-traditional on campus experience.


How will I know the mode (format) of my classes?

Fall 2020 schedule changes are continuing to be made to the delivery method for courses and sections. The full list of fall courses, as well as their delivery format, will be available for you to view through MyHaven by August 4th. Classes are meeting face-to-face, fully online, or a mix of both face-to-face and online.

  • If a class has only one meeting line that states WEB ON LINE, then that class is fully online. (This may be referred to as "asynchronous/online.")
  • If a class shows with days and times but a location of WEB ON LINE, then it is an online class meeting on those specific days and times but students will not be in a classroom as they can attend anywhere online. (This may be referred to as "real-time remote" or "synchronous/online.")
  • If a class shows meeting days, times, and a classroom location, then it is a face-to-face class. Students will either attend all classes face-to-face or faculty may rotate students in and out on certain days. The days the students are not sitting in class, they may be participating via Zoom. Faculty will be making those arrangements individually.
I want to change my schedule. How do I do that if I am a new freshman?

If you are a new freshman, you should contact your academic advisor. If your advisor is not available, then contact your major department chairperson. If you are unable to reach either of those individuals, please contact the Registrar’s Office at 570-484-2006 or email registrar@lockhaven.edu (be sure to include your student ID number and details of changes being requested; a phone number is helpful too in case we have additional questions).

Keep in mind that schedule changes are currently taking place. So there may be additional changes from now through August 4. In other words, a course currently showing as face-to-face/in person could change to online.

Will face-to-face courses still end at Thanksgiving break?

Yes, all instruction after Thanksgiving break will be done remotely.

Will Fall Holiday still occur on Monday, October 12, 2020?

Yes, this date will remain the same.

When will students know if they are coming back to campus in mid-January 2021?

We will notify students as soon as a decision has been made.

I am new to D2L and Zoom. How can I learn how to use them?

Log in to D2L and look for the D2L Student Video Tutorials course under Quicklinks => Self Registration

Inside this course, you will find tutorials on using D2L and information about using Zoom.

You will also find the contact information for the 24x7 D2L Helpdesk.

Please review the available tutorials and then contact the D2L Helpdesk if you still need assistance.

For help with content-specific issues such as due dates or content availability, please contact your instructor directly.

Are students able to print items for class on campus?

Yes, the LHU Duplicating Department is happy to help students during this unusual time. Their office is open Monday-Friday 8-4 pm.

Simply follow the instructions below:

  1. Email the document you wish to have printed to duplicate@lockhaven.edu.
  2. Put your name and course number in the Subject line of the email.
  3. You will be notified via LHU email when your job is ready to be picked up. It will be stacked and labeled in the enclosed area outside of the Duplicating Office. Hand sanitizer will be available. Please maintain social distancing procedures when picking up your print job.
What should I do if I am involved in student teaching, clinical placements, internships, etc.?

At this time, we are planning for face-to-face student teaching placements, internships, clinical placements, etc. Please contact your academic advisor, the chair of your department or the dean of your college for more information.

Are Clearfield, Coudersport and Dixon Center open?

They will follow the same protocols as main campus.

Will the Testing Center be open?

The LHU Testing Center is closed until January 21, 2021. Questions may be directed to Angie Hardy at anh1227@lockhaven.edu or 570-484-3131.

Housing/Student Life

Who is eligible to live in on-campus housing for fall 2020?

Residence Life is developing a plan to welcome a limited number of students to live in on-campus housing. Priority will be given to students who are registered for experiential learning (internships, externships, clinicals, field placements, labs, and student teaching). Students taking a face-to-face course that is required for their major will also be given priority. Due to social distancing requirements, only one student per residence hall room will be permitted.

Will the trolleys be available?

Campus trolleys will operate at a reduced capacity and will be limited to persons (students, faculty and staff) with documented disabilities. Riders must wear facial coverings and social distance while on the trolleys. Other transportation (RVT busses) will be available.

Will Bentley Dining Hall be open?

Dining Services will be functional during the Fall 2020 semester. Please visit Campus Dish for up-to-date information regarding meal plan options, on-campus dining locations, hours of operation, and other important information.

Will the Recreation Center be open for students to use?

Yes, the Recreation Center will be open to all LHU students. Should circumstances warrant a change, we will post an update.

Will the University Store be open?

Yes, the University Store will be open. Please refer to their website for hours.


Will counseling services be available?

Please contact Ms. Susan Birdsey at sbirdsey@lockhaven.edu or 570-484-2479 to schedule an appointment.

Are there any other resources if I am struggling to cope with everything going on?

We have created a Student Resources webpage with many available resources. We will continue to update this webpage.

ODSS & Virtual Instruction FAQ

Is the Office of Disability Services for Students (ODSS) open?

Yes, ODSS is still open Monday – Friday, 8 a.m. - 5 p.m. All drop-ins and student appointments will be conducted via phone or virtually until further notice. ODSS will not be proctoring exams on campus while virtual instruction is in place at LHU.

If you have a question or concern, we can be contacted through:

  • Email: disability_services@lockhaven.edu
  • Appointments can be scheduled through Accommodate.
    • Log in through D2L > University Resources tab (top left of screen) > Accommodate > Appointments.
    • Scheduled meetings will take place via telephone or video [Zoom or Skype]. When you schedule an appointment, please indicate if you want a phone or video meeting. List your phone number if you want a phone meeting. If you request a video meeting, I will email you a Zoom link or discuss connecting via Skype.
  • • Phone: You can also call the office at 570-484-2665.
What happens now that exams are online? How do I get extended time for an online exam?

ODSS will not be proctoring exams while the University’s instruction remains online only. Please communicate with your instructors to discuss your exam accommodations in their courses.

Some instructors may opt for alternative assessments (e.g. essays, untimed exams) which would not require exam accommodations.

If your instructor is creating online timed exams, please notify your instructor if you will need extended time. Academic departments are responsible for setting up extended testing time in D2L.

ODSS is available to instructors and students to consult about unique circumstances.

I currently have a note-taker assigned in my in-person class. Now that class is online, will I still receive a copy of the notes?

Once you have learned from your instructor how they will adapt the course for virtual instruction, please let ODSS know if you would like to continue receiving notes.

You may find that you no longer need a note-taker due to the course design changes. For example, lectures that are prerecorded videos can be watched at your own pace, and often will have transcripts or closed-captioning available. On the other hand, some instructors may still opt for scheduled class meetings with real-time communication using Zoom.

Regardless of your decision to continue receiving notes, all established note-takers will receive compensation for their notes.

Does this affect Flexible Attendance and Deadline Modification Agreements?

Completed agreements will be honored, though reasonable modifications to the structure of the agreements may be needed with the shift to online instruction. Please contact your instructors to discuss any additional barriers presented by changes to the course format. Let ODSS know if you need any assistance right away.

With the switch to all-virtual instruction, I anticipate barriers and would like to request new accommodations. What are my next steps?

If you are not currently registered with ODSS, please use the initial accomadtion request form to disclose disability and request accommodations.

If you are a SLDS-registered student, please contact ODSS either by scheduling an appointment through Accommodate, or reaching out via email or phone.

As I am adapting my course materials for virtual instruction, what should I be considering with regards to disability access? How do I best support my students?

We acknowledge the significant effort required to quickly adapt your courses to online instruction. We want to collaborate with you to ensure that access for students with disabilities is maintained through this transition. Some students may encounter disability-related barriers with online instruction or assessment (e.g. students who use assistive technology, students with medical limitations on screen usage). ODSS staff are available for consultation regarding best practices and accessibility. (Phone: 570-484-2665 or 2454; Email: disability_services@lockhaven.edu)

If you have students in your course who are utilizing accessible media, please notify ODSS of any added materials by contacting us.

Below are some tips to keep in mind as you are creating virtual course content (adapted from DO-IT at University of Washington):

  • Use clear, consistent layouts and organization schemes for presenting content, and make instructions and expectations clear for activities, projects, and assigned reading.
  • Offer outlines, scaffolding tools, and adequate opportunities for practice to help students learn.
  • When selecting new materials, try to find videos that are already captioned, and articles that are available in a text-searchable format (meaning you can highlight and search the text within the document; click here for an example).
  • Images can be made accessible to blind and low-vision students by providing captions or inserting alt text into the image. Use large, bold fonts on uncluttered pages with plain backgrounds and color combinations that are high contrast.
  • Provide flexibility and understanding as this experience may cause disruption to the student’s home life and available resources – which may negatively impact a student’s disability symptoms.

For more tips:

How will exam accommodations work? Will ODSS proctor online exams?

Extended time on exams as an accommodation generally only applies to traditional, time-limited exams. If you decide to offer alternative means of assessment (e.g. essays, non-timed exams, discussions, project work), then a student’s extended time may no longer be applicable. We encourage you to speak with registered students if that is the case.

ODSS will not be proctoring exams on campus while the University’s instruction remains online only. Exams should be administered online or through other remote assessment methods by faculty, but ODSS is available to discuss particular situations if needed. Faculty are responsible for setting up extended testing time in D2L or any other online exam platforms. Please view this tutorial by Jan Bottorf to learn how to set extended test time within D2L for any exams you are giving online:

Jan Bottorf Tutorial

Please communicate with your students to discuss their exam accommodations in your courses.

How do I give students their extended time for online quizzes/exams?

Prior to making time allotment adjustments, please confirm how much extended time each of your students should get for their quizzes/exams. You can view the extended time multipliers (1.5x, 2x, etc.) for ALL of your students by following these steps (below) to log into the Accommodate system. You can also confirm an individual student’s extended time multiplier by checking their Course Accessibility Letter email or contacting ODSS.

How Do I Access Accommodations in the Course List?
  1. Log in to Accommodate using the How to Log in to Accommodate instructions.
  2. Click on the Courses tab in the sidebar and then click the Course Catalog tab at the top of the page.
  3. From the Semester dropdown menu, select the current semester and then click on the
  4. Apply Search button. The page will reload and you will see all of the courses you arescheduled to teach in that semester.
  5. To view accommodations, click on the title of the course and then click the Enrolled Students tab at the top of the page.
  6. If a student has accommodations, they will be listed under the student’s name next to Accommodations.
  7. Click on the Return to list (Course) at the top of your screen to return to your course list and view accommodations in other courses.
Does this affect Flexible Attendance and Deadline Modification Agreements?

Completed agreements should be honored, though reasonable modifications to the structure of the agreements may be needed with the shift to online instruction. Students with Flexibility agreements should be contacting you to discuss any additional barriers, if any, presented by changes to the course format. ODSS is available to instructors and students to consult.

Adapted from Ohio State University’s Disability Services webpage.


Is Stevenson Library open?

Yes, the library will be open. Please visit their webpage closer to the start of the semester for details.

Haven Cupboard

Will the Haven Cupboard continue to operate?

Yes. New hours are Wednesdays from 1:00pm-5:00 pm. Donations may be dropped off between 11:30 am-5 pm.


I am a prospective student who was planning to visit campus, how does this affect me?

Please contact Admissions directly at admissions@lockhaven.edu or 570-484-2027

Cost, Fees, and Financial Aid

Will my cost be reduced?

Courses shifting from face-to-face to online will be assessed online fees as advertised on the LHU website at https://lockhaven.edu/cost/. (Please refer to the Cost Information Breakdown at the bottom of the page for links to fee schedules.)

ALL students will see an additional reduction of 50% to a prorated Student Activity fee.

For students residing on campus this fall, the Facilities fee, Room and Meal fees will be prorated due to the closing of facilities on November 21st. Students who receive an exception to continue living on campus after Thanksgiving will be charged for additional weeks accordingly.

Will my PHEAA grant be impacted by going fully online?

No. The State has revised it's policy for 20-21 to allow eligible students to receive their PHEAA grant even if fully online.

Will my loans be adjusted to reflect my new housing status.

Yes. Some students will have automatic adjustments while others may need to request the change using the our online loan change form available on the financial aid website.

Other Questions

What if I have an urgent question that is not on this list?

Please email update@lockhaven.edu or call 570-484-3700.

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