Q&As Regarding LHU’s Response to COVID-19

Question Catagories:
CARES Act | Housing | Dining/Meal Plan | Refund | Haven Cupboard | Health Services | Mail | Academics | Internet Access | Counseling | Library | Admissions | Student Employment | Tutoring | ODSS & Virtual Instruction FAQ | LHU Foundation/Returning Student Scholarship | Other Questions

+ Have there been any diagnosed cases of COVID-19 at Lock Haven University?

No. To date, there are no known cases of novel coronavirus at Lock Haven University.

Is LHU open for business?

LHU offices continue to respond to email and answer calls Monday-Friday from 8-4 pm, Monday-Friday. However, to support social distancing efforts, we are not meeting face-to-face.



CARES Act: Higher Education Emergency Relief Fund Info

CARES Act Emergency Financial Aid Grant

Lock Haven University has commenced the distribution of the Emergency Financial Aid Grant under Section 18004(a)(1) of the CARES Act.

Undergraduate and graduate students who are/were registered in spring 2020 and who have filed their Free Application for Federal Student Aid (FAFSA) are eligible based on their Expected Family Contribution (EFC). Students who were enrolled in all online courses are not eligible for CARES Act funding.

Eligibility requirements include:

  • Must have a FAFSA on file for 2019-2020 and meet all the FAFSA eligibility requirements
  • Enrolled at least half time in spring 2020
  • Must be making Satisfactory Academic Progress for Federal Aid

For more information about the CARES Act go to our types of financial aid page.



Who is allowed to live in residence halls past the appointed move-out process dates?

Students who were previously approved for extended Spring Break housing may initially remain in on-campus housing. Student and Residence Life Staff will be evaluating each specific case. Students will be permitted to stay only if their reasoning clearly indicates that they have no other alternatives to housing elsewhere. Campus housing services will be extremely limited. Students who are permitted to stay will not be issued a refund for the weeks of service.

When can I retrieve my stuff from my residence hall?

On Tuesday, March 17, each student received a personalized e-mail listing three specific dates and times the student could return to campus and pick up their belongings. If you were unable to arrive during one of your designated times, you will soon be contacted by Student and Residence Life to determine when you are able to move out.
We ask that you please do not show up to retrieve your belongings without having a scheduled appointment. We are trying to avoid large groups coming together at one time and showing up unscheduled and unannounced will undermine this effort.
When you arrive on campus, you will find posters in the lobby that explain the revised check out process. Staff will be there to answer any questions that you may have.

Please contact the Student and Residence Life Office at 570-484-2317 or housing@lockhaven.edu with questions.

How is Evergreen Commons handling the move to online courses?

Evergreen Commons management will allow residents to terminate their lease early with no financial penalty. Residents that decide to terminate their lease early will be asked to vacate by March 31, 2020. A pro-rated portion of any lease payments paid will be refunded (effective 3/17/2020) after you vacate your room and your room has been inspected by a member of the Evergreen Commons management. This action does not waive any fees or liability for room damages and residents must follow the approved move-out terms and procedures.

While residents are strongly encouraged to return home, we understand that every resident’s circumstance is unique. Residents may choose to remain at Evergreen Commons for the remainder of their lease term and must abide by guidelines currently in effect. All guidelines are subject to change as the situation warrants. Please notify Evergreen Commons management via EMAIL (evergreencommonsmgr@greystar.com) by midnight on March 25, 2020 of your intention to stay or move out. We will then contact you to schedule a move out date and time.

Please make the choice that is best for your personal circumstances and for the greater good of the Lock Haven University community. Residents and/or family members who have questions may phone Evergreen Commons between 9am-5pm at (570) 893-1833.


Dining/Meal Plan

Will the dining hall be open? If so, to whom?

Those approved to live on-campus will be offered a limited, take-out only meal plan in Upper Bentley.

Hours for meal pick up March 17-May 8, 2020:

Lunch 12:00 pm-1:00 pm (Bentley Market will also be open)
Dinner: 4:00 pm-5:00 pm



Will I receive a refund for room and board since I will not be living on campus?

Students will be credited on a pro-rated basis for dining and housing for the time that face-to-face courses are suspended.

Please review the LHU Spring 2020 refund policy.

Haven Cupboard

Will the Haven Cupboard continue to operate?

Yes. New hours are Wednesdays from 1:00pm-5:00 pm. Donations may be dropped off between 11:30 am-5 pm.

Health Services

Are student health services at Glennon Infirmary available to students during the extended break?

Yes. Students will continue to have access to health services at Glennon Infirmary.

Beginning April 6th, hours will be: Monday through Friday – 10:00-2:00 p.m.


I am expecting mail to be delivered, what will happen with it?

Mail is being forwarded to the student's home address. The Mailroom can be reached at (570) 484-2223 or mailroom@lockhaven.edu.


Are students being given a choice to opt for pass/fail grades?

The provost sent an email to students on April 2, 2020 explaining the Satisfactory(S)/Unsatisfactory(U) grade option. Students wishing to select this option must do so by May 3, 2020. Detailed information is available via the links below. Please read very carefully.

Email from Provost

Spring 2020 Grading Policy Proposal

I am new to D2L and Zoom. How can I learn how to use them?

Log in to D2L and look for the D2L Student Video Tutorials course under Quicklinks => Self Registration

Inside this course, you will find tutorials on using D2L and information about using Zoom.

You will also find the contact information for the 24x7 D2L Helpdesk.

Please review the available tutorials and then contact the D2L Helpdesk if you still need assistance.

For help with content-specific issues such as due dates or content availability, please contact your instructor directly.

Are students able to print items for class on campus?

Yes, the LHU Duplicating Department is happy to help students during this unusual time. Their office is open Monday-Friday 8-4 pm.

Simply follow the instructions below:

  1. Email the document you wish to have printed to duplicate@lockhaven.edu.
  2. Put your name and course number in the Subject line of the email.
  3. You will be notified via LHU email when your j0b is ready to be picked up. It will be stacked and labeled in the enclosed area outside of the Duplicating Office. Hand sanitizer will be available. Please maintain social distancing procedures when picking up your print job.
Are faculty available to meet with students?

Faculty will be available for students via email, phone, and D2L. Please reach out to your individual faculty members as needed.

Will the semester be extended?

We do not expect the semester to be extended.

What should I do if I am involved in Student Teaching, Clinical Placements, Internships, etc...?

**Update from PASSHE: the suspension of all in-person instruction includes experiential learning sites, including professional placements, practica, internships, research internships, and clinical rotations, unless the accrediting and/or licensing agency has issued superseding guidance. Please contact your internship supervisor/program director for additional information.

Are Clearfield, Coudersport and Dixon Center open?

They will follow the same protocols as main campus.

Will the Testing Center be open?

The LHU Testing Center is closed until August 3, 2020. Some of our vendors are exploring remote proctoring and more information will be available soon. If you are currently scheduled for a test during this timeframe, please know that you will need to reschedule or request a refund from your testing vendor (ATI, Pearson Vue, ETS). Questions may be directed to Angie Hardy at anh1227@lockhaven.edu or 570-484-3131.

What is the status of face-to-face instruction and events through summer 2020?

Chancellor Greenstein recently directed all 14 PASSHE universities to cancel, postpone or move to a remote delivery of all face-to-face instruction and events - both academic and non-academic - that would have been scheduled through the summer 2020 months.

For more information and to read President Pignatello's full message, please visit our virus info page.


Internet Access

If I do not have a computer or internet in my home, what support is available?

If you do not have access to a computer/laptop or WiFi, LHU may be able to help. Complete our technology loan form at as soon as possible.

Although these items have not yet arrived on campus, we would like to gather information in advance so that we may act quickly when we do. Offers from Internet Providers:

Comcast has announced that they are offering free internet for low-income households for the next 60 days.

Charter announced it will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. Installation fees will be waived for new student households.


Will counseling services be available?

Counseling Services is open and accepting new appointments. Hours of operation will be Monday-Friday from 8:00 am-4:00 pm. Please contact Ms. Susan Birdsey at sbirdsey@lockhaven.edu or 570-484-2479 to schedule an appointment. The counseling appointment format will be through telemental health means, and will be conducted with either Zoom or phone meeting.

Are there any other resources if I am struggling to cope with everything going on?

We have created a Student Resources webpage with many available resources. We will continue to update this webpage.


Will Stevenson Library be open?

The building itself will be closed. However, Stevenson Library staff will be available from 8:00 AM to 4:00 PM Monday through Friday. The Clearfield Library staff will be available 8:00 AM – 12:30 PM Monday through Thursday. Visit their website for additional information on available services.

What if I have borrowed books or other items from the library?

If you have any library books, library laptops, or other library items, please DO NOT worry about returning them on their original due dates. We are waiving late fees during these next few weeks, and we have extended the due dates. Visit the library website for additional information.



I am a prospective student who was planning to visit campus, how does this affect me?

Please visit the Admissions website for information on virtual visitation options or contact Admissions directly at admissions@lockhaven.edu or 570-484-2027

Some companies are offering short-term assistance to college students. We are aware of the following programs:

UHAUL is helping out college students by offering 30 days of free self-storage.

Enterprise Rent-A-Car is reducing minimum rental age to 18 years old through their Help University Students Get Home program.

Comcast is offering free internet for low-income households for the next 60 days.

Charter is offering free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. Installation fees will be waived for new student households.


Student Employment

How will COVID-19 restrictions affect student workers?

Student workers who were unable to work due to COVID19 and the transition to on-line instruction will receive a one-time payment for the period of 3/14/20 through 4/03/20.  This is equivalent to 1.5 pay periods and will be paid on 4/24/20.   The payment amount of a pay period was calculated by taking the average pay of the student's last three pay periods prior to 3/14/20.  Time sheets are not required.

Graduate Assistants and Residence Hall Assistants will continue to be paid as stipulated in their employment contracts.


Is tutoring still available?

Tutoring will continue via Zoom sessions. Visit the Betty B. Schantz Tutorial Center webpage for additional information.

ODSS & Virtual Instruction FAQ

Is the Office of Disability Services for Students (ODSS) open?

Yes, ODSS is still open Monday – Friday, 8 a.m. - 5 p.m. All drop-ins and student appointments will be conducted via phone or virtually until further notice. ODSS will not be proctoring exams on campus while virtual instruction is in place at LHU.

If you have a question or concern, we can be contacted through:

  • Email: disability_services@lockhaven.edu
  • Appointments can be scheduled through Accommodate.
    • Log in through D2L > University Resources tab (top left of screen) > Accommodate > Appointments.
    • Scheduled meetings will take place via telephone or video [Zoom or Skype]. When you schedule an appointment, please indicate if you want a phone or video meeting. List your phone number if you want a phone meeting. If you request a video meeting, I will email you a Zoom link or discuss connecting via Skype.
  • • Phone: You can also call the office at 570-484-2665.
What happens now that exams are online? How do I get extended time for an online exam?

ODSS will not be proctoring exams while the University’s instruction remains online only. Please communicate with your instructors to discuss your exam accommodations in their courses.

Some instructors may opt for alternative assessments (e.g. essays, untimed exams) which would not require exam accommodations.

If your instructor is creating online timed exams, please notify your instructor if you will need extended time. Academic departments are responsible for setting up extended testing time in D2L.

ODSS is available to instructors and students to consult about unique circumstances.

I currently have a note-taker assigned in my in-person class. Now that class is online, will I still receive a copy of the notes?

Once you have learned from your instructor how they will adapt the course for virtual instruction, please let ODSS know if you would like to continue receiving notes.

You may find that you no longer need a note-taker due to the course design changes. For example, lectures that are prerecorded videos can be watched at your own pace, and often will have transcripts or closed-captioning available. On the other hand, some instructors may still opt for scheduled class meetings with real-time communication using Zoom.

Regardless of your decision to continue receiving notes, all established note-takers will receive compensation for their notes.

Does this affect Flexible Attendance and Deadline Modification Agreements?

Completed agreements will be honored, though reasonable modifications to the structure of the agreements may be needed with the shift to online instruction. Please contact your instructors to discuss any additional barriers presented by changes to the course format. Let ODSS know if you need any assistance right away.

With the switch to all-virtual instruction, I anticipate barriers and would like to request new accommodations. What are my next steps?

If you are not currently registered with ODSS, please use the initial accomadtion request form to disclose disability and request accommodations.

If you are a SLDS-registered student, please contact ODSS either by scheduling an appointment through Accommodate, or reaching out via email or phone.

As I am adapting my course materials for virtual instruction, what should I be considering with regards to disability access? How do I best support my students?

We acknowledge the significant effort required to quickly adapt your courses to online instruction. We want to collaborate with you to ensure that access for students with disabilities is maintained through this transition. Some students may encounter disability-related barriers with online instruction or assessment (e.g. students who use assistive technology, students with medical limitations on screen usage). ODSS staff are available for consultation regarding best practices and accessibility. (Phone: 570-484-2665 or 2454; Email: disability_services@lockhaven.edu)

If you have students in your course who are utilizing accessible media, please notify ODSS of any added materials by contacting us.

Below are some tips to keep in mind as you are creating virtual course content (adapted from DO-IT at University of Washington):

  • Use clear, consistent layouts and organization schemes for presenting content, and make instructions and expectations clear for activities, projects, and assigned reading.
  • Offer outlines, scaffolding tools, and adequate opportunities for practice to help students learn.
  • When selecting new materials, try to find videos that are already captioned, and articles that are available in a text-searchable format (meaning you can highlight and search the text within the document; click here for an example).
  • Images can be made accessible to blind and low-vision students by providing captions or inserting alt text into the image. Use large, bold fonts on uncluttered pages with plain backgrounds and color combinations that are high contrast.
  • Provide flexibility and understanding as this experience may cause disruption to the student’s home life and available resources – which may negatively impact a student’s disability symptoms.

For more tips:

How will exam accommodations work? Will ODSS proctor online exams?

Extended time on exams as an accommodation generally only applies to traditional, time-limited exams. If you decide to offer alternative means of assessment (e.g. essays, non-timed exams, discussions, project work), then a student’s extended time may no longer be applicable. We encourage you to speak with registered students if that is the case.

ODSS will not be proctoring exams on campus while the University’s instruction remains online only. Exams should be administered online or through other remote assessment methods by faculty, but ODSS is available to discuss particular situations if needed. Faculty are responsible for setting up extended testing time in D2L or any other online exam platforms. Please view this tutorial by Jan Bottorf to learn how to set extended test time within D2L for any exams you are giving online:

Jan Bottorf Tutorial

Please communicate with your students to discuss their exam accommodations in your courses.

How do I give students their extended time for online quizzes/exams?

Prior to making time allotment adjustments, please confirm how much extended time each of your students should get for their quizzes/exams. You can view the extended time multipliers (1.5x, 2x, etc.) for ALL of your students by following these steps (below) to log into the Accommodate system. You can also confirm an individual student’s extended time multiplier by checking their Course Accessibility Letter email or contacting ODSS.

How Do I Access Accommodations in the Course List?
  1. Log in to Accommodate using the How to Log in to Accommodate instructions.
  2. Click on the Courses tab in the sidebar and then click the Course Catalog tab at the top of the page.
  3. From the Semester dropdown menu, select the current semester and then click on the
  4. Apply Search button. The page will reload and you will see all of the courses you arescheduled to teach in that semester.
  5. To view accommodations, click on the title of the course and then click the Enrolled Students tab at the top of the page.
  6. If a student has accommodations, they will be listed under the student’s name next to Accommodations.
  7. Click on the Return to list (Course) at the top of your screen to return to your course list and view accommodations in other courses.
Does this affect Flexible Attendance and Deadline Modification Agreements?

Completed agreements should be honored, though reasonable modifications to the structure of the agreements may be needed with the shift to online instruction. Students with Flexibility agreements should be contacting you to discuss any additional barriers, if any, presented by changes to the course format. ODSS is available to instructors and students to consult.

Adapted from Ohio State University’s Disability Services webpage.

LHU Foundation/Returning Student Scholarship

I applied for an LHU Foundation / Returning Student Scholarship. Will they still be awarded? Will I still be notified the first week of April if I received a scholarship?

Due to COVID19, we will not be hosting an in-person ceremony this year. However, the scholarship process has continued and committees are currently reviewing applicants. Any student who is awarded a scholarship will still receive their scholarship funding for fall 2020. Students who receive a scholarship will be notified by the end of the semester. We are not giving a specific date at this time because scholarship committees may need additional time to provide us with their decisions.

Other Questions

What if I have an urgent question that is not on this list?

Please email update@lockhaven.edu or call call 570-484-2027 (M-F 8-4 pm)

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