Student Complaint Procedures


Students may find procedures for filing complaints with the University below.  If you are uncertain which process is appropriate, please consult your dean for advice.

Grade Appeal

For information on the process to file a grade appeal, click here

Sexual Harassment

For LHU's Sexual Harassment and Gender Discrimination policies, click here


For information on the Americans with Disabilities Act complaint process, click here

Out-of-State On-line Program Students

Students located outside Pennsylvania may also choose to file a complaint with the appropriate agency in your state of residence. A list of the appropriate agencies is maintained by the State Higher Education Executive Officers (SHEEO).  The University strongly encourages you to seek to address your concerns using University processes outlined on this page before filing a complaint with your state authorities.

Complaints against faculty or staff other than grade appeal, harassment or discrimination, or ADA accommodation

Students who wish to lodge a complaint about a faculty or staff member not covered by the categories above are encouraged to seek to address the complaint informally by:

  1. Seeking to resolve the issue with the faculty or staff member directly; if that fails,
  2. Seeking to resolve the issue with the help of the Department Chair or the staff member's direct supervisor; if that fails
  3. Seeking advice from the Dean of the student's college about how to resolve the issue informally and, if warranted, information about the formal complaint process.

Formal investigations of complaints against faculty and staff are governed by the stipulations of their respective Collective Bargaining Agreements.  Formal complaints may be filed with:

Deana Hill, Associate VP of Human Resources
(570) 484-2014
J204 East Campus

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